Viamed takes your privacy seriously. The Viamed team members
are customers themselves of other Internet sites and fully
appreciate and respect the importance of privacy on the Internet.
Please read the following to learn more about our Privacy
1.0 Your personal information and consent
Any information we collect from you will be used in accordance
with the Data Protection Act 1998 and BS7799, the Information
Security Management System Standard.
We will not disclose any information about our customers, such
as name, address or e-mail address to third parties except where
it is a necessary part of providing a service to you - e.g.
arranging for a product to be sent to you. If you have purchased
from our website we may occasionally update you on news, new
products and special offers via e-mail, post or telephone, only if
you have given us permission to do so.
1.1 Checking your details
If you wish to verify/correct the details you have submitted to
Viamed Ltd you can do so at any time by logging in and going to
‘My Account’ or by contacting us via the e-mail,
telephone or post. Our security procedures mean that we may
request proof of identity before we reveal information. We would
strongly recommend that you do not use the browser`s password
memory function as that would permit other people using your
terminal to access your personal information.
2.0 Site security
Any personal information that you may provide on our web site
is processed over a secure connection and all details are held on
a secure server.
2.1 Paying through a credit / debit card
Payments made on-line by credit or debit card are handled on
behalf of Viamed through PayPal payment service. Viamed does not
receive your card details. PayPal use SSL (Secure Server Layer)
Web Server Certificates to offer secure communications by
encrypting all data to and from our website. This ensures the
privacy of your card details during transmission. The security of
the website can be confirmed by the presence of the security icon
in your browser.
2.2 Paying through your account
Some of our customers can pay through an online account,
whereby an invoice for the items will be sent to the confirmed
purchasing department. Because fraud is an issue with online
trading it is important that invoice and delivery addresses match
our information that we hold about your business. We perform
various checks to ensure that delivery addresses for our customers
are confirmed prior to setting up your online account. Your
account details are not stored online.
3.0 Communication & Marketing
When registering with Viamed Ltd you are asked if you want to
be kept informed of new products etc. If you give your consent, in
the registering process, we will contact you with regards to news
and developments which we think may be of interest to you, such as
new products or special offers.
3.1 Opting out of Communication
All Viamed Ltd registered users have the option to opt-out of
receiving marketing communications from us at any time. If you do
not wish to receive marketing (emails, postal, telephone) from us
we recommend you opt-out by visiting ‘Edit My Details’
in ‘My Account’ on the Viamed website. You can access
‘My Account’ once you register and login. Simply
register/login to Viamed Ltd and you can then tailor the
communications (emails, postal, telephone) you would like to
3.2 Site Statistics
Viamed is committed to providing a personalised experience of
its products and services. To provide such a service, we need
information about you. Therefore, when you register with us, place
an order, or contact us using email or telephone, we collect
information of that interaction to improve our services in the
3.0 Contacting us
We are always pleased to hear from our customers. We are always
grateful for any time you spend providing us with the knowledge we
need to ensure our customers are completely satisfied - we want
you to return to the site and recommend us to your colleagues. If
you have any questions or feedback regarding our website and
anything stored on it or our products and service please do not
hesitate to contact us and we will be delighted to answer any
questions you may have.
Effective Date: 19 June 2008